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The global contact channel for PEMA Customer Support

Service request

Tel. +358 10 501 6200

PEMA Customer Support offers a full scope of value-added services and specialist support. Our offering includes spare parts, maintenance and production support services. The services are supplied for all stages of the welding automation systems and work piece handling equipment.

Spare parts

We provide PEMA original high-quality spare/wear parts and tailored spare part packages for new installations and rebuilds.

  • Full range of spare and wear parts meeting stringent quality criteria including original PEMA spare parts, retrofit parts and approved replacement OEM parts
  • Spare part packages for new installations and modernizations


Wide selection of maintenance services ensures continuous, uninterrupted production and optimal utilisation of equipment.

  • Unplanned and emergency service calls and repair services
  • Scheduled field maintenance
  • Condition tests from single machine section throughout the entire production line
  • Machine tuning and reconditioning

Production Support

Production Support, together with Spare Parts and Maintenance Services, combines PEMA customer support offering under one agreement, boosting your production productivity.

  • Automation system evaluation and updates, remote diagnostics and support
  • Program updates and software licences
  • Equipment modernizations, updates and upgrades
  • Installation supervision, start-up support and operator training